Repair vehicles in an efficient and ethical manner under the supervision of a Flat-Rate Technician and/or Shop Foreman.

1. Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
2. Properly document all repairs using both internet-based tools and physical Repair Order documentation as instructed per department requirements.
3. Learn how to utilize computer to remain up to date on manufacturer recalls and/or technical data.
4. Complete training required set by the manager.
5. Maintain a clean and neat work area. Perform daily inspections of your work area.
6. Stay compliant with all safety and OSHA regulations.

1. Valid drivers license

2. High School Diploma

3. 1-2 years’ experience in a customer service orientated environment preferred

4. Can adapt and embrace change with an internal and external customer centric mindset

5. Act as an advocate for teammates and have a strong commitment to technology advancement

6. Possesses effective communication skills: oral, written, listening.

7. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.