Responsible for writing body shop damage estimates, negotiating with customers/insurance adjusters, and all related accounting functions, while performing other income-related activities in the absence of the body shop manager.
Responsibilities
Greet customers promptly and give fair estimates on cost and time required for bodywork. Break down estimates into labor and parts before job is started.
Follow standard operating procedures with DRP programs.
Schedule appointments and transportation for customers with rental agency and/or Hoffman shuttle service.
Document daily in CCC1 & DealerTrack.
Communicate effectively with customer/insurance/technician throughout the repair process. Prepare supplements and obtain insurance company approval in a timely fashion.
Revise and approve time allowances for each job.
Follow-up on parts department orders to ensure parts availability. Keep track of returned parts, credits, etc.
Answer phone calls, set up appointments, and take messages as necessary.
Monitor quality control throughout the repair process.
Follow all policies and procedures as designated by the Hoffman Auto Group Privacy Act policy.
Prepare final billing for completed repair orders. Perform cashiering duties, along with accounts receivable follow up. Maintain accounts receivables below sixty (60) days.
Meet training requirements.
Qualifications
Appraiser’s license required
High School Diploma
1-2 years’ experience in a customer service orientated environment preferred
Can adapt and embrace change with an internal and external customer centric mindset
Act as an advocate for teammates and have a strong commitment to technology advancement
Possesses effective communication skills: oral, written, listening.
Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.