Hoffman Auto Group

  • Ford and Lincoln Flat Rate Technician

    Job Locations US-CT-East Hartford
    Job ID
    2019-1294
    # of Openings
    1
    Dealership
    Ford/Lincoln - East Hartford
    Category
    Fixed Operations
    Type
    Regular Full-Time
  • Overview

    Responsibilities

    1. Maintain ASE and/or manufacturer-required certifications; stay up to date with all manufacturer technical data as well as service bulletins. Ensure compliance with all safety and OSHA regulations that pertain to your job.
    2. Read and understand customer complaints; diagnose and advise findings; complete all authorized repairs in accordance with manufacturer and company policy; return warranty parts to parts dept and road test vehicles as needed to verify completion of repairs.
    3. Properly document all repairs using both internet based tools and physical Repair Order documentation as instructed per department requirements.
    4. Meet all production based metrics as prescribed by Management.

    Qualifications

    1. High School Diploma
    2. 1-2 years’ experience in a customer service orientated environment preferred
    3. Can adapt and embrace change with an internal and external customer centric mindset
    4. Act as an advocate for teammates and have a strong commitment to technology advancement
    5. Possesses effective communication skills: oral, written, listening.
    6. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
    7. Must be able to lift 50 pounds

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