Manages the entire customer experience in the service department
Greet customers promptly and courteously, identify their needs, record customer and vehicle data accurately
Determine necessary maintenance and accurately record customers’ concerns.
Promote sales of labor, parts and accessories without losing sight of being an advisor to the customer.
Effectively communicates with customers of needed repairs or suggested maintenance.
Answer appointment line as needed. Retrieve voicemail messages as received and respond appropriately in a timely manner. Properly input all appointments into Xtime.
Document all necessary information on work orders, invoices, route sheets, appointment schedules, time tickets, time cards and any other forms required by the manufacturer or Hoffman according to company, manufacturer and motor vehicle guidelines.
Dispatch work as equally and as possible while ensuring customer satisfaction.
Inspect every customer’s car and document dents, scratches or damages to prevent dealership from being accused of damaging their vehicle.
High School Diploma
1-2 years’ experience in a customer service orientated environment preferred
Can adapt and embrace change with an internal and external customer centric mindset
Act as an advocate for teammates and have a strong commitment to technology advancement
Possesses effective communication skills: oral, written, listening
Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.