Read and understand customer complaints or requests; diagnose and advise appropriate party of findings; complete all authorized repairs in accordance with manufacturer and company policy.
Report additional work to Service Advisor; await authorization. Communicate directly with customers as requested by Service Manager.
Request and obtain required parts from the parts department. Return used parts to customer, parts department, factory or discard (as situation warrants). Dispose of all hazardous waste per OSHA guidelines.
Road test vehicles as needed to diagnose or verify completion of job.
Document work orders, time sheets, inspection sheets or other pertinent forms per company, state, manufacturer or federal regulations/procedures.
Read technician service bulletins and utilize computer to remain up-to-date on manufacturer recalls and/or technical data.
Must be able to lift at least fifty (50) pounds, bend, reach overhead, squat and stoop.
Customer centric mind set
Must be flexible and adaptable in an ever changing work environment
Passionate about learning and technology
Excellent communication skills
Must possess a high sense of urgency and be goal driven while balancing team player characteristics
Previous experience as a Lube Technician preferred