Hoffman Auto Group

  • Part Time Lexus Service Valet Driver

    Job Locations US-CT-East Hartford
    Posted Date 1 month ago(6/1/2018 9:19 AM)
    Job ID
    2018-1021
    # of Openings
    1
    Dealership
    Lexus - East Hartford
    Category
    Travel
  • Overview

    Responsibilities

    • Greet all customers entering the service area within two (2) minutes of arrival. Direct customers to service write-up area, tag, install mats and seat covers and park vehicles; turn in keys to service advisors.
    • Act as concierge in service reception area, welcoming customers, offering beverages and explaining the service process. Initiate service write-up process by obtaining information from vehicles such as mileage, plate number, concerns to be addressed. Coordinate alternate transportation such as shuttle or loaner vehicle.
    • Answer telephones courteously; take phone messages and/or direct to voice mail. Page as needed. Schedule appointments and transportation for customers per direction of Service Manager.
    • Participate in Technology Events bi monthly.
    • Answer Service phones; take messages, make appointments, assist customers as needed. File all repair orders and warranty documents. Route paperwork as appropriate for accounting purposes.
    • Accept payment for repair orders as vehicles are picked up. Follow established procedures for check and credit card authorization. Close repair orders. Balance repair order sales to register and credit card machine(s).

    Qualifications

    • Customer centric mind set
    • Must be flexible and adaptable in an ever changing work environment
    • Passionate about learning and technology
    • Excellent communication skills
    • Must possess a high sense of urgency and be goal driven while balancing team player characteristics
    • Must have basic computer skills

    Equal Opportunity Employer M/F/Disabled/Veteran

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